Got Questions? Don't worry you should be able to find your answer here!
I’ve Been Calling! How can I get a hold of you?
We are open Monday-Friday 10:30 am to 6:30 pm Pacific Standard time. You can also contact us to Customercare@secretstylesboutique.com (Please allow 24 hours for a response).
I have a promo code, how do I use it?
All promo codes must be input at the time of checkout by the customer. Our system will not allow us to manually adjust any costs on orders that have already been placed. We cannot apply any promo codes to purchases.
What is my SS order number/ ID? & Where can I find it?
You are given a unique order number to identify your purchase made with us. Your order number is located in all emails that you have received from our company, including your order confirmation. Please reference your order number upon contacting us about your order.
What are your forms of payment?
We accept any major credit/debit card as well as PayPal! You may choose the option you would like to use at checkout!
Can we place orders over the phone with an SS representative?
We ask that all customers place their orders online at secretstylesboutique.com to ensure that there is no miscommunication during the order process. However, if you are having any trouble, give us a call and we will be more than happy to help you :-D!
We want to make a large purchase: do you offer wholesale?
Unfortunately, not at the moment.
When will you restock?
As much as we would LOVE to provide you with an exact date for restocks, unfortunately we cannot! But GREAT NEWS! We upload new styles weekly so check back the site or check our Instagram.
Can I be contacted if a certain style is restocked?
Please follow us on all social media outlets and sign up for our mailing list for restock alerts. @secretstylesboutique
How do I sign up for your mailing list and what are the special benefits?
Signing up for our mailing list is totally easy! Scroll down to the section that indicates: GET EXCLUSIVE DISCOUNTS & NEW STYLES! You may enter your email address in this section and click sign up! The benefits are you will always be in the first know about new arrivals, restock and deals. You will also officially become an SS doll. You will be receiving EXCLUSIVE sales, promo codes, and restock alerts!
Why can’t I add an item to my shopping cart?
Chances are we’re sold out at the moment! Please check back soon!
Why won't my discount code work?
Your Code: Have you entered the code correctly? Our codes are case sensitive, try copying and pasting the code into the Promo Code box just before checkout. Expiry Date: Please look at the terms and conditions of the discount code to make sure this offer is still valid. Eligible Items: From time to time we offer discount codes for selected items only and this will be stated in the terms and conditions of the discount code. Unique Codes: If you are lucky enough to receive a unique code from us, please note that it cannot be used in conjunction with any other discount code and the code can only be used once.
ORDER STATUS, LET US EXPLAIN HOW IT WORKS:
TRACKING YOUR PACKAGE:
What carrier do you ship with?
We ship all orders with USPS.
I need my order fast! Do you offer expedited shipping?
We offer expedited shipping on all domestic orders. All Next Day, 2 Day & 3 Day pricing will be calculated at checkout.
When will my order ship?
All orders are shipped 1-2 business days after processing!
RETURNS / EXCHANGES/ STORE CREDIT:
Do you provide return labels?
As stated in our policy, the cost of shipping back your item is at your cost.
Once you provide our address to your local shipping facility they will provide you with a return label after paid postage.
What is your return address?
Our return address is the following:
Secret Styles Boutique
1114 S Los Angeles Street, STE 2A
Los Angeles, California 90015
I just received my package and I need to return/exchange, how do I do so?
Please visit our returns & exchanges page.
My return tracking number states that you have received my package into your facility, why haven’t I been contacted?
It usually takes about 3- 5 business days to process your returned package.You will be contacted shortly after.
I have a store credit how do I use it?
We offer 2 types of store credit. If you were provided a store credit code please input the discount code section at checkout to deduct the amount from the item cost only.
Hopefully we answered your question but if we didn't and you have any further questions please do not hesitate to contact us.
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